Refund policy

Return and Refund Policy for Pure Earth Hemp

At Pure Earth Hemp, we take pride in the quality of our products. If you are not fully satisfied with your purchase, we offer the following return and refund policy:

1. Returns
   Due to the nature of our hemp products, we do not accept returns on opened or used items. However, if the product is damaged or defective upon arrival, please contact us within 7 days of receiving your order for a full refund or exchange.

2. Refunds
   If your product is eligible for a refund (e.g., due to damage or defects), we will issue a refund to the original payment method within 7 business days of receiving the returned item. Shipping fees are non-refundable.

3. Exchanges
   If you wish to exchange a defective or damaged product, please reach out to us, and we will send you a replacement item as soon as possible.

4. Shipping Costs
   Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service for returns.

5. Non-returnable Items
   Due to health and safety regulations, we cannot accept returns for opened or consumable products, including but not limited to flower, edibles, and oils.

6. Contact Us
   For any questions regarding returns or refunds, please contact us at pureearthhemp@outlook.com.